REFUND POLICY

RETURNS & REFUNDS

At Gcogco Clothing Studio, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund policy below.

RETURNS

We accept returns within 30 days of delivery.

To qualify for a return:

• Items must be unworn, unwashed, and unused
• All tags must still be attached
• Items must be returned in original packaging and condition

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Clearance or sale items
• Personalized or custom-made products
• Undergarments or swimwear (if applicable)

REFUND PROCESSING FEE

A 5% processing fee will be deducted from all approved refunds to cover transaction and handling costs.

REFUND PROCESS

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method
• Refunds may take 5–10 business days to reflect depending on your bank or payment provider

EXCHANGES

We offer exchanges for:

• Incorrect items received
• Defective products
• Size exchanges (subject to stock availability)

If your requested replacement item is unavailable, store credit or a refund may be issued.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The item received is defective
• The wrong item was sent

We recommend using a tracked shipping method, as we are not responsible for lost return parcels.

DAMAGED OR DEFECTIVE ITEM

Please inspect your order upon delivery and contact us within 48 hours if your item is damaged, defective, or incorrect.

CONTACT US

Email: info@gcogcoclothingstudio.co.za / gcogcoclothingstudio@gmail.com

WhatsApp: +27 78 433 6709